EMPLOYEE TRAINING & AWARENESS

In the spaces where staff work “behind the scenes,” we are increasing the frequency of cleaning and focusing on high-touch areas such as staff entrances, locker rooms, laundry rooms, and staff offices. In addition to this, all staff will:
 

• Enforce strict hygiene protocols

• Receive on-going training in health and safety protocols

• Undergo temperature checks twice daily to ensure monitoring of Covid-19 symptoms

• Staff will also check temperatures on their days off to ensure continued monitoring of any temperature rises

• Be required to wash their hands upon arrival for work and frequently in specially designated areas throughout their shift

• Receive PPE where required

• Observe all social distancing, including no handshakes, hugs, etc

RESTAURANTS & BARS

• Restaurants and lounges setup to reflect physical distancing.

• Guests must wear masks when not seated at a table.

• Maximum 4 persons to a table.

• Breakfast buffets changed to full table service.

• Cutlery will be provided at the table once guest has seated

• Disposable napkins to be used.

• Individual sanitized condiment packages to be used, cruets, ketchup etc.

• We encourage cashless or contactless payments in restaurants where possible. Credit card machines to be sanitized before and after each use.

• POS terminal to be sanitized after each shift or more frequently if heavy usage reported.

GUEST HEALTH & SAFETY

We continue to maintain the highest standards in hygiene across our hotels. To minimize the risk and prevent the spread of COVID-19, we have implemented strict hygiene procedures.
 

• Daily hotel team briefings to ensure enhanced operational protocols.

• New operational measures across all departments.

• Increased frequency of cleaning in all areas & an additional sterilisation process.

• Covid Compliance Officers in all hotels.

• Provision of alcohol-based sanitizers throughout our hotels.

• All guests to the hotel will be required to thoroughly wash their hands on arrival

• Guests checking in will be required to have a no-touch thermometer check of their temperature.

POOL & GYM

• To ensure guests can safely socially distance whilst swimming or working out, numbers are limited and a booking service is available.

• Safe distancing implemented between loungers and umbrellas.

• Towels to be removed from gym and paper towels to be used. Equipment to be sanitized after usage.

HOTEL SERVICES

Changes to our service include:
 

• Check-out time will be brought forward to 11.00, while check-in will be delayed to 16.00 to allow extra time for the new room cleaning measures.

• Online check-in and online check-out for contactless experience.

• Detailed pre-stay email and welcome information.

• Rooms are sanitized with electrostatic technology after check-out; once cleaned a seal will be attached to the door to ensure the room has not been accessed since the thorough cleaning.

• Guests can choose not to have their room serviced during their stay.

• Touchpoint cleaning: extra disinfection of high touch areas including door handles, light switches, sockets, and remote control.

• De-clutter of in-room amenities, including removal of the guest directory, paper and pens.

• Guest luggage to be left outside of guest door and not taken into the room.

• Bellmen to use disposable gloves to handle each guest’s luggage.

• Linen carts to be sanitized daily.

PUBLIC AREAS

• Signs will be displayed reinforcing social distancing and hygiene rules.

• Floor markers will be placed in high volume areas to indicate correct distancing.

• There are hand sanitization stations in the public areas and guests are encouraged to use then,

• Furniture will be rearranged to meet the required safe distancing

• Additional cleaning will be undertaken of all high touch surfaces.

• Washrooms to be serviced and sanitized every  two hours and  management will check last cleaned charts